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Return, Refund, And Exchange Policy

1. Specsdirect.my accept no reason refund or exchange for frames except that the following condition is breach.

-The item that customer send back showed item used.

-The refund or exchange is informed after 14 days of item received date.

2. For exchange of frame, customer will need to send back the frame to us by your own cost.

3. Lens are not exchangeable or refundable upon the lens cutting process begin.

4. The lens will be custom made based on the power/degree that you provided, unless we used the wrong power/degree, otherwise it will not be exchanged or refundable.

5. Clearance items are non exchangeable.